Why work with us?
'With a supportive atmosphere, we value forward-thinkers and change-makers. We genuinely believe that everyone has something unique to offer and enjoy a collaborative working environment.' - Chelsea Bild, Head of Operations
Our values
At Crowd2Fund, we collectively believe that diversity is essential for our constant growth. By bringing people from different backgrounds and perspectives, we spark innovation and create an inclusive environment where everyone’s strengths contribute to our success.
Apply now for our professional opportunities!
Crowd2Fund Ltd
- Pay: ÂŁ32,000 a year
- Type: Permanent, full-time
- Schedule: Flexitime
- Location: Hybrid work in Notting Hill, London W10 5JJ
The Operations Executive will play a central role in the day-to-day running of Crowd2Fund’s operational activities, ensuring that customers, investors, businesses and shareholders receive a professional, compliant and high-quality service.
The role requires exceptional customer service and communication skills and a real passion for helping customers with their queries. You must be able to write well, have strong organisation and time management skills and a natural attention to detail. You’ll be working autonomously to look after our customers in a regulatory environment, so having worked within a similar framework would be helpful. You will have responsibility for CRM management, campaign delivery, complaint handling, reporting, process improvement and stakeholder communications. We operate in a business without hierarchy and have bold growth ambitions. This means you’ll have a very real chance to develop your skills, learn from others and grow with the company.
Key Responsibilities- CRM management: Manage customer tickets, calls and enquiries through HubSpot, ensuring timely, accurate and professional responses in line with internal processes and service standards.
- Customer service and relationship management: Build and maintain strong relationships with investors and businesses from onboarding onwards, supporting users throughout their experience with Crowd2Fund.
- Campaign management: Coordinate and produce investment campaigns on the Crowd2Fund platform, working with internal stakeholders to ensure campaigns are accurate, compliant and ready for launch.
- Complaint management: Manage and respond to formal complaints in line with FCA requirements and internal complaint-handling procedures, ensuring responses are clear, fair, timely and well documented.
- Project management: Initiate, coordinate and deliver operational projects that support Crowd2Fund’s strategy, goals and continuous improvement priorities.
- Review management: Monitor and respond to reviews on Trustpilot and Google, maintaining a professional tone and protecting the company’s reputation.
- Process implementation and improvement: Identify opportunities to improve operational processes, implement practical solutions and support consistent adoption across the business.
- Shareholder management: Support shareholder communications, manage shareholder relationships and contribute to the preparation of quarterly updates and reports.
- Reporting: Prepare weekly and quarterly updates on department performance, key operational metrics, complaints, customer activity and project progress.
- Ad hoc operational support: Provide flexible operational support across the business as required, helping to resolve issues, improve efficiency and support company objectives.
- Excellent customer service and relationship management skills.
- Strong written and verbal communication skills.
- Ability to manage customer enquiries, calls, tickets and escalations professionally.
- Strong project management and organisational skills.
- Ability to prioritise competing tasks and work effectively under pressure.
- Experience creating or supporting investment campaigns, customer communications or operational content.
- Good complaint-handling skills, including the ability to draft clear, fair and evidence-based responses.
- Confident preparing reports, updates and management information.
- Strong attention to detail and commitment to process accuracy.
- Working knowledge of FCA regulatory expectations relevant to customer service, complaints and investor communications.
- Proficiency using Microsoft 365, including Teams, Word, Excel and Outlook.
- Collaborative approach and ability to work effectively with colleagues across operations, compliance, technology, marketing and senior management.
- Experience using HubSpot or a similar CRM system to manage customer enquiries, tickets and communications.
- Customer service experience in a regulated, financial services, fintech or professional services environment.
- Experience handling or supporting customer complaints, including drafting written responses and maintaining complaint records.
- Understanding of FCA regulatory standards and the importance of fair customer outcomes.
- Experience using Trustpilot, Google Reviews or similar review platforms to manage customer feedback.
- Strong working knowledge of Microsoft Teams and Microsoft 365.
- Experience using Sumsub or another KYC/AML onboarding provider.
- Experience using Mailchimp or similar email marketing platforms.
- Knowledge of IFISA products and peer-to-peer lending.
- Understanding of loan origination processes and borrower onboarding.
- Experience supporting investor communications, shareholder updates or quarterly reporting.
The successful candidate will be organised, proactive and able to take ownership of operational tasks from start to finish. They should be comfortable working in a fast-paced fintech environment, balancing customer service, compliance, reporting and project delivery. A professional tone, strong judgement and the ability to communicate clearly with investors, businesses, shareholders and colleagues will be essential.
Benefits- Casual dress
- Company events
- Company pension
- Employee mentoring programme
- Flexitime
- Learning and development opportunities
- Sick pay
- Work from home
- You must have excellent written and in-person communication skills in English.
- United Kingdom work authorisation is required.
To apply, send a CV to info@crowd2fund.com
Apply now for our internship opportunities!
Crowd2Fund Ltd
- Pay: ÂŁ500.00 p/m
- Duration: 3 month internship
- Sector: Finance and economic
- Type: Full time
- Location: London, hybrid
Crowd2Fund is a dynamic UK-based investment platform that connects investors directly with innovative small businesses and entrepreneurs. Founded in 2014, Crowd2Fund has facilitated around ÂŁ50 million in loans to small businesses. This year, we have bold plans for growth. The Sales and Marketing team sits at the heart of everything we do, and you would be joining as an intern at a pivotal time with a huge opportunity to see how a UK fast-growth Fintech works and to make a difference.
We believe internships are a vital investment in future talent, and we are committed to dedicating meaningful time, support, and mentorship to ensure our interns gain real experience and lasting value from their time with us.
Responsibilities- Proactively engage with newly registered prospective investors via phone, email, and other outreach channels to drive conversion into active investors.
- Confidently communicate the platform’s investment proposition, address objections, and support prospects through to first investment.
- Identify conversion bottlenecks within the onboarding funnel and help recover lost opportunities through targeted follow-up and investor engagement.
- Build and maintain a pipeline of prospective investors, ensuring consistent follow-up and progression through the conversion journey.
- Source and develop strategic growth opportunities through partnerships, affiliates, publishers, investor communities, and relevant commercial channels.
- Potentially represent the business at networking events and investor-facing opportunities to generate leads and build market awareness.
- Drive investor engagement by coordinating timely communication between investors and listed businesses to support deal momentum.
- Professional and credible in representing the business with investors, partners, and external stakeholders.
- Interest and/or experience in fintech, investing, alternative finance, or high-growth commercial environments would be advantageous.
- Confident communicator with the ability to influence, build rapport quickly, and handle conversations persuasively.
- Energetic, ambitious, and motivated by targets, outcomes, and measurable growth.
- Highly proactive and self-driven, with the confidence to take initiative in a fast-moving environment.
- Strong commercial instinct, with a natural interest in sales, investor engagement, and business development.
- Comfortable with proactive outreach, objection handling, and conversion-focused engagement.
- Strong organisational skills with the ability to manage multiple conversations, leads, and follow-ups effectively.
- Entrepreneurial mindset, with a willingness to identify opportunities and contribute beyond the defined role.
- Microsoft Office O365
- Team nights out
To apply write to us at: info@crowd2fund.com
Crowd2Fund Ltd
- Posted: 27 May 2026
- Pay: ÂŁ500.00 p/m
- Duration: 3 month internship
- Sector: Finance and economic
- Type: Full time
- Location: London, hybrid
About the Role
We are seeking a Data Quality Analyst Intern to join the Tech and Data team for the summer. You will play a key role in investigating, diagnosing and helping resolve inconsistencies in our database records, the financial backbone of the platform. Accurate records underpin everything from investor returns and borrower repayments to regulatory reporting, and this internship offers a real opportunity to make a tangible impact on the integrity of our data.
You'll work closely with engineering, operations and finance to understand how data flows through our systems, identify where it goes wrong, and help build the processes and checks that keep it clean going forward. It's a great role for someone who enjoys digging into the detail, asking good questions, and turning messy reality into clarity.
Key Accountabilities- Investigating and analysing records in our database to identify inconsistencies, anomalies and errors. For example, mismatched balances, incorrect repayment schedules, missing or duplicated records.
- Writing SQL queries to extract, reconcile and validate loan data across systems.
- Documenting root causes and proposing fixes, working alongside engineers who will review and apply changes to production data.
- Building reusable validation rules and reports that help the team catch data quality issues earlier.
- Partnering with operations and finance to understand the real-world context behind the data and to verify that proposed fixes are correct.
- Contributing to a clear remediation log so that all changes are traceable and auditable, important in our regulated environment.
- Sharing findings and improvement ideas with the wider Tech and Data team.
- Comfortable with SQL, or eager to develop strong SQL skills quickly. Familiarity with Excel/Google Sheets for analysis is a plus.
- Currently studying towards a degree in a numerate or analytical discipline, e.g. Finance, Economics, Mathematics, Computer Science, Data Science, or similar.
- A game-changer mindset – bring fresh thinking to how we approach data quality and look for continuous improvement opportunities.
- Passion and ownership – we want people that are passionate about their work, are constantly looking at how to make it better and are accountable for their outputs.
- An interest in fintech, lending or financial data is a strong plus.
- A zero-ego true collaborator – Crowd2Fund thrives on a culture of supporting each other to get things done. We don't believe in hierarchy.
- A sharp, detail-driven analyst with strong judgement. Someone who notices when numbers don't add up and is curious enough to find out why.
- Comfortable leaning into AI – not afraid to experiment, learn and to find smarter ways of working using AI and automation.
- Strong communicator – we are all clear, concise, proactive communicators – sharing to ensure the wider team stays aligned.
- Transact SQL
- Microsoft Office O365
- Team nights out
To apply write to us at: info@crowd2fund.com
Coming soon!
Coming soon!
Past Cohort Programme Interns
One small step for your career, one huge leap for your growth.
Recently, we launched a University Internship Cohort Programme and have had our first cohort of interns join. This programme has attracted motivated students from top UK and US universities, such as Bowdoin College, King’s College London, Reading University, and University College London. Applicants wishing to join us are eager to gain experience in Fintech, while being mentored and supervised, they receive an opportunity to develop skills in a fast-paced exciting environment.
Shriya is a third-year student at King's College London, studying International Relations. Previously, she worked as a research assistant at UC Berkeley. At Crowd2Fund, Shriya joined with a strong desire to both expand her knowledge and actively contribute to refining and executing communication strategies.
In her multi-faceted role, she demonstrated her skills by providing crucial support in various areas such as developing marketing material and building client relationships. She organised impactful email marketing campaigns, utilising her quick response skills and campaign creation abilities to achieve rapid funding results in just a matter of days.
Beyond this, Shriya's commitment to enhancing customer experience was evident in her proactive handling of complaints and inquiries. She ensured prompt and satisfactory resolutions, thereby strengthening positive customer relations. She efficiently managed spontaneous tasks and administrative responsibilities, contributing to the smooth operation of the team and overall company functions.
As a student at University College London pursuing a degree in Economics and Business with East European Studies, Daniel interned at Crowd2Fund during summer in 2023. He previously worked as a Private Banking summer intern at a Czech branch of Société Générale.
Daniel was involved in a range of projects and ad hoc assignments. These tasks included aiding in the implementation of collections and recoveries strategies developed by his senior colleagues, conducting competitor analysis, implementing improvements and possible platform innovations, conducting international financial research, and enhancing support and communication channels.
Daniel is passionate about the financial industry, and this fast-paced internship gave him a rich understanding of various operations within this sector, as he was given a chance to work on many projects from different departments.