Hotelfone is a bespoke reservation service, helping support luxury hotels manage their often erratic and demanding phone reservation process. With over 40 hospitality clients and a team of trained customer care professionals, all experts in sales, Hotelfone's telecoms technology offers the ability to never miss a potential booking again. They are raising funds for the recruitment and training of further staff, as well as developing their online and marketing outputs in preparation for tackling new markets.
Helping hotels never miss a potential booking
We currently service over 40 hotel clients, and have an excellent track record of success. We work closely to tailor to our clients' needs and adapt to their booking systems for the most efficient handover. Our aim is to ensure our clients never miss a potential booking again, so we send management reports to track progress, which show high conversation rates, made up of 78% new customers. We recently launched a new service, Hotellivechat to improve the conversion of website visitors using non-intrusive software and data collection. This has provided clients with a 25% increase in conversions and booking values have risen by 35%.
To aid us in the next phase of our business as we begin to target new markets and acquire additional contracts, we will use the funds raised in this campaign to hire and train further staff to the highest standard. Further to this, we will develop our website and marketing procedures to gain the best possible exposure. Finally, the remainder will go towards covering the legal agreement and PR involved in expanding into new sectors.
Bridge Of Weir, UK
"Helping hotels never miss a potential booking"