loanLoan
Capital at risk
36
Months
11.0%
apr
Director
guaranteed
Capital at risk
Director guaranteed
Amount
£
You make
£
Minimum investment is £100
Total return
£
Monthly repayments
£

Hotelfone is a bespoke reservation service, helping support luxury hotels manage their often erratic and demanding phone reservation process. With over 40 hospitality clients and a team of trained customer care professionals, all experts in sales, Hotelfone's telecoms technology offers the ability to never miss a potential booking again. They are raising funds for the recruitment and training of further staff, as well as developing their online and marketing outputs in preparation for tackling new markets.

Helping hotels never miss a potential booking

Hotelfone is a uniquely tailored telecoms solution for the demanding customer service underpinning hotel reservations. Our founder is a seasoned expert in the high-end hotel and leisure market, both in the UK and overseas, meaning we know first-hand the value of making a great impression at the first point of contact. Therefore, our service helps 4 and 5 star hospitality establishments best manage reservations with our team of multi-lingual sales experts, available 7 days a week, 362 days a year.

We currently service over 40 hotel clients, and have an excellent track record of success. We work closely to tailor to our clients' needs and adapt to their booking systems for the most efficient handover. Our aim is to ensure our clients never miss a potential booking again, so we send management reports to track progress, which show high conversation rates, made up of 78% new customers. We recently launched a new service, Hotellivechat to improve the conversion of website visitors using non-intrusive software and data collection. This has provided clients with a 25% increase in conversions and booking values have risen by 35%.

To aid us in the next phase of our business as we begin to target new markets and acquire additional contracts, we will use the funds raised in this campaign to hire and train further staff to the highest standard. Further to this, we will develop our website and marketing procedures to gain the best possible exposure. Finally, the remainder will go towards covering the legal agreement and PR involved in expanding into new sectors.

X

Business keeps the raised amount even if target is not met.
Loan - product type
Maximum
£ 40k
Raised
£ 40k
Investors
294
Est close date
Funded 1 year ago in 25 days

Where will the funds go?

Business expansion
£40,000

Key people

Roderick Whiteford
Director

Got a question for the business?

For more information on the business, please login and ask them a question directly.Sign in to Ask

Business brand

Bridge Of Weir, UK

"Helping hotels never miss a potential booking"

Incorporated
10 years, 0 months

Risk warning

Past performance and forecasts are not reliable indicators of future results. Your capital invested is not covered for compensation in the event of a loss by the FSCS. Tax treatment will depend on the individual circumstances and may be subject to change. Please see our Risk section before making an investment decision.