SGFM

The Services Group is an innovative and dynamic Facilities Management Company which is independently owned. We consistently help customers save at least up to 20% from their facilities and maintenance costs, whilst working closely with them to achieve considerable service improvements.

The mission at The Services Group is to continually provide security services of the highest quality to our customers to ensure that their people, clients, premises and the general public stay safe and secure.

Our unique 'Risk & Reward' proposition is based on cost savings matched against compliance and service delivery goals achieved. This guarantees customers have an open and mutually incentivised relationship.

Our business has grown through word of mouth; our reputation for service delivery and responding rapidly in a challenging business environment goes far. We pride ourselves on working very closely with our customers to deliver a personalised service, tailored to suit individual needs.

Our focus is always on our staff and clients, both whom we support with technology that no other company in this sector implements. This helps make their job flow smoother as staff want to work for us and leads to clients who don't want to leave.

We invest heavily in our staff to ensure they deliver the level of service expected by our customers. Our rigorous selection, training and vetting procedures mean that the people we employ are professional and carry out their duties in a positive way that reflects their training and skills. All our personnel receive regular refresher training as appropriate, to ensure they are able to deal with the ever changing demands placed upon the modern working environments of today.

In addition, we promote equal opportunities and believe that internal employee development is the key to our success, as well as providing you with a security team you can trust.

As a confirmation of the hard work of our people, our company holds several accreditations, such as:
Security Industry Authority Approved Contractor scheme
Safe Contractor and British Industry of Cleaning Science Accreditation

The Company also operates a quality management system which complies with the current ISO 9001 British Standards. Our management systems are formally reviewed and audited yearly to ensure customer requirements are met and all current and appropriate legislation is adhered to.

As part of our commitment to quality and customer satisfaction, we hold monthly meetings with all our customers to ensure that the services we provide meets their expectations. At the start of every contract, service level agreements and key performance indicators are agreed between ourselves and the customers.